Refund policy

At MOLLYMIRELLE, we hope you love every item you receive. However, we understand that sometimes a purchase may not be the perfect fit.

Please review our return guidelines below before submitting a return request.

Return Eligibility

Eligible items may be returned within 14 days of delivery.

To qualify for a return, items must:

  • Be unworn and unused
  • Be in original condition
  • Have original tags attached
  • Be free from makeup, deodorant marks, perfume, stains, pet hair, or any signs of wear
  • Be returned in the original packaging when possible

Items that do not meet these requirements may not be accepted.

Return Credit Policy

Returns approved by MOLLYMIRELLE will be issued as store credit only.

Store credit will be sent to the email address associated with your order after your return has been received and inspected.

Original shipping fees are non-refundable.

Final Sale Items

For hygiene reasons and due to the nature of certain products, the following items are considered Final Sale and cannot be returned:

  • Sale items
  • Clearance items
  • Items purchased with promotional discounts exceeding the allowed return conditions
  • Bodysuits
  • Swimwear
  • Lingerie & intimate items
  • Accessories
  • Beauty products
  • Personalized or customized items

Final Sale items are not eligible for store credit.

How To Start A Return

Before sending any item back, please contact our Customer Support Team.

Please provide:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you would like to return
  • Reason for the return

Once your return request is approved, we will provide further instructions.

Email:
shop@mollymirelle.com

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning your package.

MOLLYMIRELLE is not responsible for packages lost, damaged, or delayed during return transit.

Return Processing

Once your return package arrives, please allow 5–7 business days for inspection and processing.

After approval, your store credit will be issued via email.

Processing times may vary during holidays, promotional periods, or high-volume seasons.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Photos of the damaged item
  • Photos of the packaging
  • Description of the issue

Our team will review your request and assist you with the next steps.

Items Not Accepted

Returns may be refused if:

  • The item has been worn, washed, altered, or damaged
  • Tags have been removed
  • The item contains stains, odors, makeup, perfume, or pet hair
  • The return request is submitted outside the return period
  • The item is marked as Final Sale

If an ineligible return is received, additional shipping costs may apply to send the item back to the customer.

Exchanges

Due to limited inventory availability and frequently changing collections, we currently do not offer direct exchanges.

If you need a different size or style, please request a return for store credit and place a new order.

Order Cancellation

Orders begin processing shortly after they are placed.

If you need to cancel your order, please contact us immediately.

Once an order has entered processing or shipment, cancellation requests may no longer be accepted.

Contact Us

If you have any questions regarding returns, please contact our Customer Support Team.

Email:
shop@mollymirelle.com

Business Information

MOLLYMIRELLE

905 E 88th St
Los Angeles, CA 90002
United States

Business Correspondence Only – Not a Return Address